RESET 2020 logo, free resources and advice to help the social sector
Free resources and advice to help the social sector

RESET 2020 – Supporting the social sector through COVID-19

The RESET 2020 project has been one of the sector's most collaborative projects and demonstrated what we are capable of when we come together.

We extend our appreciation and gratitude to all who have been involved as funding partners, outreach partners, speakers, researchers, and the amazing team behind the scenes.

The work doesn't stop here, and we invite you to join us on the next steps.

What is RESET 2020?

In March 2020, as the potential impacts of COVID-19 began to unfold, The Xfactor Collective realised that it was likely to have a profound impact on the social sector.

We wanted to do something to ensure that the organisations that do so much to support our society had the support they needed to survive the pandemic.

Equity Trustees, through their Sector Capacity Building Fund, came on board, and together we developed RESET 2020. Very quickly, we had support from ACNC, Fundraising Institute Australia, Philanthropy Australia and many other peak bodies and sector leaders encouraging this response, which culminated in 25 outreach partners by November 2020. 

The Program involved a program of free resources and advice, delivered via live broadcasts. The topics for each session were informed by the insights from the RESET 2020 National Impact+Need Research Study, which revealed some of the impacts of COVID-19, and the changing needs of the social sector.

How can I use the data?

Data from phases 1 and 2 is available on the Seer platform, thanks to our partners Equity Trustees.

The portal is interactive, and can be segmented and personalised to display your areas of interest.

Choose to view the results from one or both phases – or compare the two for in-depth analysis.


What impact did RESET 2020 have?

The project exceeded everyone's expectations, and has been recognised as one of the most collaborative sector projects of 2020.

We are very proud to say the findings have been used widely, including:

  • In the Social Ventures Australia/Centre for Social Impact advocacy work 
  • By the Crisis Charities Council and shared widely by the Community Council of Australia 
  • By grantmakers to inform their grantmaking practice and policies
  • By many organisations to inform and advocate with internal and external stakeholders.

The findings have also been shared:

  • In media articles and interviews by more than 100+ media outlets across Australia
  • In webinars and conferences in 2021 including Fundraising Institute of Australia's launch 2021 thought leadership webinar, the upcoming NSW Volunteering Conference, and the Chartered Accountants Australia & New Zealand Conference.

The project also helped to put a spotlight on the wellbeing of the 1.2 million employees and 3 million volunteers in our sector, ensuring that the focus did not entirely go to beneficiaries. The project illustrated that we must continue to advocate for the wellbeing, sustainability and viability of our sector and its most precious resource, its people. The graphic below showing the pre-COVID and during-COVID rates of burnout will continue to be our north star as we continue to practise collaboration, provide new solutions and advocate for a wellbeing-led recovery.

With Equity Trustees' endorsement, we have since made the research study available to peak bodies and grantmakers who are seeking to have their own professionally run deep dive into the impacts and needs of their communities. Read more here.

RESET 2020 Burnout Index How often did you feel

What is happening next?

The RESET 2020 project will evolve as follows:

  • We continue to share findings with peak bodies and member-based organisations through invitations to webinars and conferences.
  • We continue to keep a spotlight on the wellbeing factor, and ensure that a greater emphasis is placed on the systemic causes of burnout in our sector, which were validated in the RESET 2020 research study.
  • We are offering the RESET 2020 study to peak bodies and grantmakers who wish to take a deep dive to better understand their community's needs, which is a cost-effective way for organisations to have their own data and insights project. Read more here.
  • We are using the findings to inform other supports for the sector, such as support for mergers and collaborations. We are also looking at how to reduce the inequities and inequalities that still exist for small organisations seeking quality support and advice.
  • We will advance this work through our charity arm - The Xfactor Collective Foundation - and invite philanthropic, corporate and government partners to join us. Read more about the Foundation role/purpose here.

Our direction for 2021 is based on sector-wide consultations over February, March and April 2021, when we spoke with 27 individuals representing 16 organisations, about the value of RESET 2020 and where we could have the biggest impact going forward, aligned with our mission.

To be involved with our next steps, or to learn more, please reach out to Annette Herschtal, Special Projects and Partnerships, The Xfactor Collective Foundation at This email address is being protected from spambots. You need JavaScript enabled to view it.


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“In times of rapid change, it is critical that we don’t make assumptions about what is happening on the ground. Grass-roots feedback that comes directly from community experience is so important in building insight and understanding.

The RESET 2020 Impact+Need Study was a great opportunity to hear the voices and experiences of smaller charities and NFPs as they adapted and responded to COVID-19.”



The Xfactor Collective Logo
Equity Trustees Logo

Supported by Equity Trustees through the Sector Capacity Building Fund


Foundation for Rural & Regional Renewal logo
Philanthropy Australia logo
Fundraising Institute of Australia logo
Australian Community Philanthropy logo
Australian Charities and Not-for-profits Commission logo
Social Change Central logo
Probono Australia logo
The NonProfit Alliance logo
Lord Mayor's Charitable Foundation logo


"Thank you The Xfactor Collective and Equity Trustees for the opportunity to engage in these free programs. At a time when there is so much need, but uncertainty around philanthropy and how best to approach it, the practical insights shared by your exceptional panelists have been invaluable."

"The RESET 2020 program delivered by The Xfactor Collective is greatly needed by Australia’s for purpose sector. Indeed, we are fortunate that Julia Keady possesses understanding of all sides of the sector, together with the networks and passion to deliver what the sector is crying out for: access to best practice knowledge, creativity and resources. As a presenter the program was flawlessly run, with timely briefings, pre-prepared questions, seamless IT. But I’ve also listened in as a practitioner to sessions on ‘events in the Covid-19 world and others’."

"The RESET 2020 series was outstanding! Fabulous quality of speakers with such insight it was impossible not to get value from the time spent on line. In a time when webinars are so prolific it is essential to choose carefully and I am delighted I chose RESET 2020. I just wish there were more of these practical and informative sessions. Congratulations to The XFactorCollective for such innovation and information. Nothing but the best."

“Many will ask themselves how they responded to the pandemic. RESET 2020 provided me as the Director and Founder of Real Time Learning with so much inspiration and encouragement in challenging times. Thank you to those funders that made this series possible. Each session provided valuable input that I was able to share with my team and apply in very meaningful ways. The word often used to describe such times was ‘unprecedented’. I liken these times to sailing a ship through unchartered waters. Leading in these times takes courage and can be lonely at times. Julia and her panels made a difference by helping participants see the challenges the pandemic posed as opportunities and I look forward to tuning in to upcoming sessions of RESET 2020!"